Summary

A UNIX system administrator for over 13 years. Experienced in a wide range of industries and network environments. Adept at researching new technologies and integrating them in the existing environment. Extensive technical knowledge in systems management, trouble-shooting and inter-department collaboration.

Technical Skills and Areas of Interest

Professional Experience

Georgia Institute of Technology, Atlanta, GA
Aug 2009 – current
Network Operations Center shift leader

Shift leader responsible for all aspects of the Network Operations Center.
• Monitored network infrastructure and computer systems to ensure availability.
• Performed triage on trouble tickets to ensure customer requests were completed in a timely manner.
• Ensured backups were performed according to established procedures.
• Made updates to the internal and external campus dns system.

IBM, Atlanta, GA
Sep 2006 – Apr 2009
Systems Administrator

Responsible for all aspects of the web server infrastructure, Tangosol Coherence clustered caching server, SiteScope monitoring suite, Tuxedo Messaging System.
• Maintained written procedures for application troubleshooting resulting in improved maintenance.
• Configured and install new and updated java web applications.
• Maintained xml configuration files for applications.
• Created and maintained disaster recovery procedures.
• Provided root analysis to recover from system interruptions.
• Coordinated with customer and other departments to complete projects.
• Provided on-site, remote, and on-call 7×24x365 support.
• Deployed SSL certificates for web servers.
• Verisign Managed PKI for SSL Certificate Administrator.

Delta Air Lines, Atlanta, GA
Jun 2005 – Sep 2006 Outsourced to IBM
Systems Administrator – Same position and duties as above

PanAmSat, Co., Ellenwood, GA
Dec 2000 – Jun 2005

Teleport Maintenance Engineer 2004 – 2005
Responsible for installing and maintaining Cisco routers and switches, terrestrial and satellite video, voice and data circuits, satellite communications equipment, and audio/video switching equipment.
• Troubleshoot Cisco routers and switches resulting in minimal down time.
• Maintained terrestrial and satellite video, voice and data circuits.
• Maintained company owned and customer owned satellite communications equipment.
• Installed and maintained audio/video switching equipment.
• Coordinated circuit changes with Network Operations Center.

Network and Systems Administrator 2000 – 2004
Responsible for all aspects of Linux and Solaris systems, BIND DNS servers, Apache web servers, Windows Media Server, Real Media Server, and HP Openview Network Node Manager.
• Initiated project to install DNS caching servers stateside to enhance the experience of international ISP customers.
• Conducted evaluation critical to the development of Real Media Server 10.
• Created innovative technical solutions to various business initiatives.

General Dynamics, Fort McPherson, GA
Oct 1998 – Dec 2000
Network / Systems Administrator

Responsible for installation, configuration, administration and maintenance of Apache Web servers, Netscape messaging system, Solaris UltraSparc and Windows Intel workstations for an office of approximately 200 full time and 1,000 part time users.
• Ensured Local and Wide Area Networks remained available on a 24-hour basis resulting in improved customer service.
• Conducted customer support tasks, i.e. Order parts, interface with suppliers, etc.
• Maintained and update company web site with daily situation reports.
• Supported and assist users in all computing tasks.

United States Army
Jan 1989 – Dec 1998
Fort Hood, TX; Soto Cano Air Base, Honduras; Key West, FL; Fort Huachuca, AZ; Camp Humphreys, Korea; Fort Campbell, KY

Instructor, Network Team Leader
• Led mobile satellite communications team.
• Led imagery analysis section.
• Over 200 hours as primary instructor.
• Wrote and updated training courses for classroom and field use resulting in improved training exercises.
• Aerial intelligence team member.
• Operated and maintained various mission associated equipment.
• Coordinated with higher headquarters for circuit time.
• Configured and maintained Local and Wide Area Networks.
• Conducted monthly setup/teardown exercises.

EDUCATION AND TRAINING

• Solaris 10 for Experienced Administrators – Sun Microsystems, 2006
• Interconnecting Cisco Network Devices (ICND) – Information Management Systems, 2003
• UNIX Tools and Utilities – Kennesaw State Univ., 2002
• UNIX: DNS and bind – Kennesaw State Univ., 2002
• Network Node Management Administration – HP Education Services, 2002
• Networking and Security Administration – Red Hat Training Services, 2001
• Info System Security Managers Course – US Army, DISC4, 2000
• A+ / Net+ Certification Training – Ameritrain, Inc, 1999
• Solaris 2.6 System Administration – Sun Microsystems, 1999
• Diploma, Plant City High School, Plant City, FL